Privacy notice

Information we process

We process account identifiers, email, profile names and images supplied through sign-in; assistant settings, business knowledge, and any website pages or documents you import; conversations and, where that feature is on, remembered facts; usage, cost, and error records; and contact or booking information visitors choose to submit with their consent. Browser cookies and local storage support sign-in, drafts, preferences, and conversation state.

Quiz Pack page analytics

When enabled, Vercel Web Analytics measures visits to the public Quiz Pack landing page and clicks on its purchase links. It provides aggregate page views, approximate visitor counts, and device, country, and referring-site statistics without analytics cookies. Our analytics integration removes query strings and fragments, excludes payment and download pages, and skips visits with potentially sensitive referring URLs. Purchase-link events contain only the button position. We do not send email addresses, payment session IDs, or download tokens in analytics events. Vercel uses a temporary request-derived hash to estimate visitors; this is not an exact count of individual people. See Vercel’s analytics privacy documentation.

Shop orders and reviews

When you buy from the waree.co shop (the Quiz Pack e-book, the Life English audio book, or both), we use the email address from your order to deliver it. A few days later we send that address one email asking for a review; we send it once per order and never for a refunded order. If you write a review, we keep your star rating, your text, the name you choose to show, and your email address, so we can reply to you. Your review appears on our product pages only if you tick that it may and we approve it; we show the stars, the text, and the name you chose, never your email address. You can change your review later through the same link. To remove a review, email support@waree.co from the address you used to buy.

Advertising inquiries

If you ask to advertise with us on the waree.co/ads form, we keep your brand name, the contact name and the contact details you give (for example a LINE ID, email address or phone number), what you would like to promote, and any link, timing or budget you add. We use them only to reply to you about advertising, through the channel you chose. To have them deleted, email support@waree.co.

English level test

If you take the free English level test at waree.co/test, we keep the email address you give, the name you add (if any), the quick answers about why you learn and what you find hardest, the optional ones about what you do now and which exam you are preparing for (if you choose to answer them), your choices, what you write, the text of your spoken answers, and the levels and feedback worked out from them. Your recordings wait in private storage until ElevenLabs turns them into text, usually within minutes and at most a few days when the test is busy, and are then deleted; Waree does not keep the audio. Your written answers and that text go to DeepSeek to grade them, with your quick answers so the study plan in your result fits you. When many people take the test at once, your answers are kept and graded when their turn comes. We use your email to send your result, and send lessons or offers only if you tick that you want them. We look at the results together, without names, to decide which lessons to make. To have your test results deleted, email support@waree.co.

Your history with the shop

We link the records above that carry the same email address (free pack requests, level tests, discount-code requests, the course waiting list, orders and reviews), so that we can see on our own admin page which of them one person used, and in what order. Links in our emails, and some links in our posts, carry a short tag naming where the link was (for example ?src=test_email on the button in a level-test result). While you look around the shop, your browser keeps that tag for the visit only, and it is saved with your order. We use this only to understand which of our emails and pages lead people to our books, and we don’t share it. To have it deleted, email support@waree.co.

Instagram comments and messages

If you comment a keyword under a post of @waree.co on Instagram, we answer your comment and send you a direct message with the link you asked for. To do that, Meta sends us the comment, your Instagram username and id, and your replies to that message. We keep your username and id, which flow you started, and when you tapped, got the link and opened it, so a message is never sent twice and we can count how well posts work. We don't keep the text of your messages. If the post asks you to follow first, we ask Instagram whether you follow @waree.co. To have this deleted, email support@waree.co.

Conversations and visibility

Messages are sent to an AI provider to generate replies. Signed-in conversations may be stored. Anonymous conversations may also be logged for service operation. Shared assistant owners can view guest conversation transcripts and submitted contact details in their dashboard. Administrators can access stored conversations, reports, leads, and usage data to operate and improve the service. Do not submit sensitive personal, health, financial, or confidential information.

Voice and recordings

Voice features are optional and are not available on every plan or assistant. When you speak to an assistant, your audio is sent to a speech service to turn it into text, and replies may be turned into speech. Your browser’s built-in speech recognition, if used, may send audio to the browser maker (for example, Google in Chrome). Waree does not save the audio of these voice turns; it stores the text of the conversation like any other chat.

Live voice conversations, where available, run through ElevenLabs or Retell. They process the audio in real time and may keep call audio, transcripts, and call details under their own retention settings, separate from Waree’s schedule below. For Retell calls, Waree asks Retell to store calls with personal details removed. We do not claim that voice providers never record or retain calls.

Service providers

Supabase hosts the database and sign-in, and Vercel hosts the website. Depending on the feature, text or audio may be processed by DeepSeek, Google (Gemini and Cloud Text-to-Speech), OpenAI, Ollama, Microsoft speech services, ElevenLabs, or Retell. Resend delivers service emails such as new contact request notifications. Stripe processes payments; Waree stores subscription identifiers and status rather than full card details. Optional LINE features, when enabled, share information with LINE.

API keys and shared assistants

Waree runs assistants on its own provider accounts. Provider API keys saved in earlier versions stay stored server-side but are not used; email support@waree.co to have one deleted.

Assistant knowledge and personality can be exposed through generated answers; never put secrets in these fields. Private owner memory and past owner chats are not included in guest prompts.

How long we keep information

Guest conversation transcripts are deleted after about 90 days by a daily cleanup. Contact and booking requests, assistants, signed-in conversations, and account records are kept while your account exists, unless you remove them in the app where that is offered or ask us to delete them. Usage and cost records are kept while needed to run, secure, and bill for the service. Billing records are kept as long as tax and accounting rules require. Deleted data can remain in database backups for a limited time until those backups expire. Voice provider copies follow the providers’ own retention settings described above.

Deleting your account or information

Email support@waree.co from the address on your Waree account and say what you want deleted. After confirming the request comes from the account owner, we delete your account, assistants, conversations, contact requests, and any stored provider keys within 30 days and tell you when it is done. We keep only records we must keep for billing, tax, or legal reasons.

If you left your details with a business through its assistant, ask that business first, since it decides how it uses them. You can also email us and we will delete what Waree holds about you for that business. You can edit assistant information and disable sharing in the app at any time, and delete remembered facts and chat history where the memory feature is on. Deleting an assistant does not by itself delete its past conversations or contact requests.

Before sharing information

AI responses can be inaccurate. Only submit information you are authorized to share. Business owners must tell visitors how they use submitted contact information and obtain any permissions their use requires.

Changes and contact

We update the date at the top when this notice changes. Questions go to support@waree.co; see Support for other help.